Fantastic customer service. Exchanged my set of headphone with no messing about. Had no reciept as they were bought abroad and the manager exchanged them as a gesture of goodwill. Very pleased with the staff and the service. This is how a store should be run.
Horrible store and customer service. Bose being nose should be Apple of the sound system world I.e product that just works , seamless and overpriced because they make it so simple! Yet visiting this store just completely burst my bubble.Me and and my spouse entered the store in midst of our conversation and the staff (kat) inturpted strongly to greet to say hello and asked if she could help. We said no thanks and carried on our conversation. It may sound that this is ok but forcing a smile and greeting for the sake of it while people are talking is just rude in my eyes.After looking at a few displays I asked kat if I could get a demo of the LS650. Another nightmare , she puts on the standard Bose demo clips and I asked if I can view a clip of my choice since I saw a Apple TV connected. The way she replied was again a bit off. Its was like no, you cannot, try Bluetooth rather than I am afraid our store policy doesnt allow that but you could connect your phone via Bluetooth and listen to the audio Anyway I connected my Bluetooth and tried listening to my audio and rather me controlling the volume, Kat decided on her own (standing way behind me ) to control the audio up and down to a level that suited her. Whilst not knowing she is doing that, I am trying to control the volume from my phone. I look back to ask her whats wrong with the volume and thats when I see her playing with the volume. I just shook my head and walked out . She didnt even bother to ask whats wrong.I thought to myself no this is wrong and thought I will speak to the store manager to explain what went on and what my experience was like. I went back and asked for store manager and guess what she is the Store manger. She came out and asked whats up !!!I tried to keep calm again and asked if I could get her mangers name as I was not happy how she had dealt with me. I was told no I cant have that, and I should complain to customer service.At that point I completely gave up , took her name and left the store. Feel so sorry for Bose that their in store customer service is become so bad or equivalent to rude. Such behaviour should never be expected in any circumstances but this a premium brands store; least expected and disappointed.
BOSE = DISAPOINTMENT SHAME ON YOU.I will never recommend any of your product again. Your customer service level is absolutely disgraceful! Ive been trying to reach you for over a month now. I sent a formal complaint through Bose website 2 weeks ago about my set of QC35, I was given NO feed back or email confirmation. I have been experiencing issues with my BOSE QC 35 from some time, the headphones were breaking up during normal activity. The headphones started turning ON without being switched ON during day or night while the button position was OFF. I signed up to Bose community forum and I was advised to update the software. Instead of fixing my issue, upgrading to the latest version damaged the product completely - at the moment headphones wont turn ON at all.Im really getting annoyed with the level of your customer service. YOU DONT CARE about your customers. I expect someone to contact me as soon as possible.
A DISAPPOINTING EXPERIANCEOriginally purchased a set of wireless earphones from Westfield Shepherds Bush on 20/09/2018 which were not suitable so decided to return them to the Bluewater store on 24/09/2018 for a refund as per retailer terms and conditions.The store assistant incorrectly refunded my Amex card and the refund failed to go back onto my card. Queried the transaction with Bose and was told that the refund had been fully completed their end and the problem was with Amex. Reported the problem to Amex who said it was a problem with the retailer.. Went back to Bose and they finally identified that the problem was in-fact their mistake. They agreed to pay the refund back into my bank account on 10/10/2018. As of 15/10/2018 still waiting for payment.. Went back to store and was assured the payment would arrive later that day or on 16/10/2018. To date I am still waiting for my money back..With the original mistake identified being with the retailer I would have expected them to correct the problem asap but I am still left chasing my refund more than three weeks later..Had and loved various Bose products for years and have always been a faithful customer who was happy to pay the premium. Unfortunatly my recent experience has been so poor I am more likely to go for SANOS products when updating my home entertainment system early next year.
Better store than the flagship store. Very helpful staff and good speaker audition room. Staff were very friendly and accommodating.
Bose Store Westfield is a UK Electronics Store based in Westfield, South West England. Bose Store Westfield is located at WESTFIELD SHOPPING CENTRE 2010, Westfield, Ariel Way, Shepherd's Bush, London W12 7GF, UK.
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